SHIPPING AND HANDLING
WHERE WILL WE SHIP TO?
We ship to the United States and Canada
WHAT ARE OUR SHIPPING RATES?
Charges are based on the weight of the products shipped. As you complete your checkout, a shipping charge will be displayed. This applies to most products which weigh less than 150 pounds. Some shippable items may require Special handling due to their size. Prices may vary by location and are based on the number of trips made to your location.
Standard Shipping via UPS: Free Shipping.
$19.99 on orders under $500
Free Shipping on orders over $500
HOW DO WE SHIP MULTIPLE ITEMS?
RAYLEE Tools ships items as they are available, therefore you may receive more than one delivery if you purchase several items. Items that will ship separately include items that have different shipping methods and items that are not available in our warehouses on the same day of your order.
WHAT IF MY ORDER IS RECEIVED WRONG OR DEFECTIVE?
An order from RAYLEE that is shipped in error or defective will be corrected upon notification by the customer.
• RAYLEE Tools will pay for the shipping cost.
• A Material Return Authorization(MRA) is required.
• Upon receipt of the item, the customer’s credit card will be credited or the correct product will be shipped.
• Contact your RAYLEE Tools Distributor for warranty issues regarding purchases made on the truck.
WHAT ARE OUR SHIPPING METHODS?
UPS is our primary method of ground shipping for items and orders under 150lbs.
For items or orders over 150lbs, we use a common carrier and deliver as curb service. A person over the age of 18 must sign for these shipments.