WARRANTY AND RETURNS

Please kindly contact us by phone to initiate the warranty or return process and one of our staff will be happy to assist you.
Items will be evaluated and those accepted under RAYLEE Tools Warranty will be replaced. Allow 2 to 3 weeks for processing and replacement.


ALL RETURNS SHOULD INCLUDE:
A list of the tools that you are returning. (Use item numbers or a description of the tool.)
Your Name, Address, and Phone Number. (Items cannot be returned to a PO Box, include a physical address.)

**Please keep your tracking number for future reference and you may consider insuring your package in the event of damage or theft.


PRODUCT CHANGES
RAYLEE Tools reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred, or to replace any previously sold or transferred product with the updated product. RAYLEE also reserves the right to discontinue the availability of any products at any time, at RAYLEE Tools’ sole discretion.


30-DAY INTERNET PURCHASE RETURN POLICY
30 day return policy for a full refund ​regarding purchases made on over the phone  (excludes National Accounts).

A Material Return Authorization (MRA) is required for the return – contact RAYLEE Tools
Product must be received with all included parts and manuals
Upon receipt, credit will be applied to the original credit card​​

PRODUCTS SHIPPED IN ERROR 
For products purchased over the phone or by email that were shipped to you in error or defective, RAYLEE Tools will ship the correct product or replace the defective product up to 30 days of receiving the order.​​​

​A Material Return Authorization(MRA) is required to return items – contact RAYLEE Tools and
We will send you a return shipping label
Upon receipt, credit will be applied to the original credit card

LIMITED WARRANTY
RAYLEE Tools warrants any of its manufactured products for the expected life of the product against deficiency in material or workmanship.
This warranty is subject to the disclaimers and limitations on liability described below. This LIMITED WARRANTY gives you specific legal rights. You may also have other rights, which vary by state. Some states do not allow the limitation or exclusion of incidental or consequential damages, or the duration of implied warranties.


DISCLAIMERS AND LIMITATIONS
This LIMITED WARRANTY does not extend to a product manufactured by RAYLEE Tools that in RAYLEE Tools’ judgment was improperly used, altered, abused, or repaired by others. Products not manufactured by RAYLEE Tools are not warranted by RAYLEE Tools. The exclusive warranty on products distributed by RAYLEE Tools are provided by the manufacturing supplier.

There is no warranty that extends beyond those described herein. RAYLEE Tools makes no representations of any other kind, express or implied, regarding products manufactured or distributed, of merchantability, fitness for a particular purpose, or any other matter. RAYLEE Tools is not liable for incidental or consequential costs or losses incurred by the product purchaser or user. The foregoing provision concerning the exclusion or limitation of certain damages is not applica​ble to New Jersey residents with respect to punitive damages, loss of data, and loss of or damage to property.

 

The product price is in consideration of limiting RAYLEE Tools liability for products manufactured or distributed.